TENANT SERVICES

We believe that an affordable and safe place to live promotes dignity and security during the dynamic aging process. Our properties are developed with the understanding that residents want to and will live in their apartments for many years.

After move-in, many residents find may they need additional services as they continue their tenancy. With safety and wellbeing as guiding principles, our comprehensive Service Coordinator Program is designed to support residents with the varied challenges associated with aging. Each of our properties has a professional Service Coordinator available on-site, and features a robust and flexible program to help sustain residents in their own apartments. We’re proud that the average length of tenancy exceeds 12 years.

The goal of the Service Coordinator program is to create relationships with the tenants that value their own self-determination, and to offer as much assistance as is wanted and appropriate. Interacting with tenants where they live provides for this context and fosters genuine rapport. Our Service Coordinators continually engage in critical assessment and screen for health and safety concerns. Ranging from simple case management to more intensive interventions, we work collaboratively with tenants, their families, building staff, and community providers to find resolutions to both straightforward and complex issues.

The Service Coordinator has a dedicated, confidential office in each building where tenants and families may come to find assistance. Our skilled and compassionate team can help with:
  • Navigating health care systems
  • Benefit applications
  • Helping with Medicare, Medi-Cal, Dept. of Public Social Services, and Social Security
  • Finding a caregiver
  • Applying for utility discounts
  • Accessing transportation services
  • Reviewing mail
  • Advocating to service providers
  • Connections to friendly visitor programs, senior centers, and adult day health programs
  • Referrals to mental health services
  • Locating supportive services for chronic disease management, cognitive decline, and home health needs
  • Finding home delivered meals, and pantry programs
  • End of life education, i.e. Advance Health Care Directive, Power of Attorney
  • Crisis intervention
  • Eviction prevention
The Service Coordinator has a dedicated, confidential office in each building where tenants and families may come to find assistance. Our skilled and compassionate team can help with:
  • Locating supportive services for chronic disease management, cognitive decline, and home health needs
  • Navigating health care systems
  • Helping with Medicare, Medi-Cal, Dept. of Public Social Services, and Social Security
  • Benefit applications
  • Finding a caregiver
  • Applying for utility discounts
  • Accessing transportation services
  • Reviewing mail
  • Connections to friendly visitor programs, senior centers, and adult day health programs
  • Referrals to mental health services
  • End of life education, i.e. Advance Health Care Directive, Power of Attorney
  • Finding home delivered meals, and pantry programs
  • Crisis intervention
  • Eviction prevention
  • Advocating to service providers
Other highlights of the Service Coordinator program often include:
  • Monthly presentations on educational topics
  • Ongoing wellness classes
  • Musical performances
  • Collaborations with local libraries, theaters, social service organizations
  • Art classes
  • Service projects
  • Exercise classes
  • Games
Other highlights of the Service Coordinator program often include:
  • Monthly presentations on educational topics
  • Ongoing wellness classes
  • Musical performances
  • Collaborations with local libraries, theaters, social service organizations
  • Art classes
  • Service projects
  • Exercise classes
  • Games